Title: Individual Acceptance of e-Government: A Literature Review
Year of Publication: | Nov - 2013 |
Page Numbers: | 334-342 |
Authors: | Tony Dwi Susanto |
Conference Name: | The Second International Conference on Informatics Engineering & Information Science (ICIEIS2013)
- Malaysia |
Abstract:
In order to develop more acceptable e-government services, government needs to understand the factors influencing citizens to use the services. This paper reviews prior studies on acceptable e-government services and accepting users of e-government services. Demographic characteristics of the users, the impact of culture, and the psychological factors for using e-government services are discussed. By understanding and measuring the adoption factors, government may predict acceptance of a new e-government service, evaluate an existing e-government service, and improve acceptance of the service by defining and running management strategies.