Issue Number: Vol. 5, No. 3
Year of Publication: 2015
Page Numbers: 158-164
Authors: Tiago Cinto, Ismael Avila, Fabiani de Souza
Journal Name: International Journal of Digital Information and Wireless Communications (IJDIWC)
- Hong Kong
DOI:  http://dx.doi.org/10.17781/P001676


The World Report on Disability, produced jointly by the World Health Organization and the World Bank [1], states that about 15% of the world’s population experiences some form of disability. This represents approximately 1 billion people who struggle with the lack of services and face many obstacles in their daily activities, including those related to the access and use of ICTs (Information and Communication Technologies), drastically enlarging the “digitally excluded” population. To help address the digital divide, a Brazilian electric utility company is designing and deploying a high-tech, user-friendly, inclusive customer service facility aimed at rendering a wide range of services by means of several gadgets such as interactive panels, tables, tablets, and ATMs (Automated Teller Machines). For doing so, the applications to be developed and run on those devices and terminals will need to be carefully studied and previously tested in order to meet the needs and expectations of the target audience. This paper describes an interactive and participatory workshop to carry out a collaborative icon creation process for the interfaces of such applications, thus contributing for a better navigation experience.