Title: The Role of Usability Factors On Indonesia's Internet Banking Customer Satisfaction

Year of Publication: Sep - 2015
Page Numbers: 134-141
Authors: Muhammad Angga Dwi Putra , Naresh Kumar Appadurai and Kamalanathan Shanmugam
Conference Name: The Second International Conference on Computer Science, Computer Engineering, and Education Technologies (CSCEET2015)
- Malaysia

Abstract:


The main idea to do the research came from media reports that said that Indonesians are still considering complicated menu of their Internet banking as the preventing factor for them to be engaged in this technology. Several previous guideline, previous, and standards of usability had been reviewed by the authors and synthesized to generate a new framework which was tested to Indonesia’s current Internet banking customer. based on the finding; learnability, operability, efficiency, and understandability positively influence the effectiveness on an interaction which has a significant correlation to the satisfaction. The authors expect that the resulted framework can be utilized for further improvement on usability or interaction on Indonesia’s Internet banking system.