Title: The Impact of the User Experience (UX) on the Quality of the Requirements Elicitation

Issue Number: Vol. 10, No. 1
Year of Publication: March - 2020
Page Numbers: 1-9
Authors: Arwa Y. Aleryani
Journal Name: International Journal of Digital Information and Wireless Communications (IJDIWC)
- Hong Kong
DOI:  http://dx.doi.org/10.17781/P002628


The present study aims to examine the advantages of the user experience (UX) and its impact on raising the efficiency of the systems analyst to understand the requirements of the user correctly and accurately. The requirements elicitation techniques have been studied, and the reasons behind the failure of software projects have been investigated. It was obvious that despite there are many requirements elicitation techniques, the misunderstanding of user requirements is still one of the main reasons for the failure of software projects. The literature studies did not show the implementation of the user experience technique when conduct the elicitation requirements process. On the other hand, the benefits of user experience (UX) have been discussed in terms of reducing the gap between what the user needs and what the business analyst understands. The current study comes up to the importance of UX and recommends it to be implemented from the early stage of requirements elicitation in order to eliminate the gap between the business analyst and the system users and get an effective result with less cost and time