Title: PROPOSED MODEL FOR CONTROLLING ISO9001:2000 DOCUMENTS

Year of Publication: Jul - 2013
Page Numbers: 184-190
Authors: Thoria Alghamdi, Kamel Khoualdi
Conference Name: The Third International Conference on Digital Information and Communication Technology and its Applications (DICTAP2013)
- Czech Republic

Abstract:


ISO 9001:2000 system is a management concept focuses in continuous improvement and works as a foundation of Total Quality Management (TQM). Many research handle ISO 9001:2000 system from different views, in this paper, we focus on the way which organization used to manage ISO 9001:2000 system's documents by studying the way which Faculty of Computing and Information Technology (FCIT) used to apply ISO 9001:2000. The paper addressed the main problems which related with documentation process and appear through and beyond applying ISO 9001:2000. It suggests web-based software as a solution with Arabic Language interface to overlap the problems of manual system, gain the benefits of new technology, improve the communication and boost the organization to get more benefits when applying ISO 9001:2000.