Title: Planning and IT Solution Definition for Telecommunication BPO Enterprises Viewing the IT Environment Restructuring and VoIP Support

Issue Number: Vol. 11, No. 2
Year of Publication: Jun - 2021
Page Numbers: 29-45
Authors: Daniel Katz Bonello, Yuzo Iano, Umberto Bonello Neto
Journal Name: International Journal of Digital Information and Wireless Communications (IJDIWC)
- Hong Kong


The present work offers the creation of an IT solution to a fictitious company called SMART CONEX, located in the city of Campinas – SP, Brazil. This company is an integrator with specialization in Computer Network services that operates in the IT Infrastructure Outsourcing (ITO) and Business Process Outsourcing market (BPO). The focus of the work is the implementation of a new structure that will meet the requirements of the company UX TELECOM (service contractor). Therefore, the main project of SMART CONEX will be the plan and definition of the IT solution for the company UX TELECOM, allowing the restructuring of the IT environment, testing and implementation and, finally, continuous support to the environment.