Title: Individual Acceptance of e-Government: A Literature Review

Year of Publication: Nov - 2013
Page Numbers: 334-342
Authors: Tony Dwi Susanto
Conference Name: The Second International Conference on Informatics Engineering & Information Science (ICIEIS2013)
- Malaysia


In order to develop more acceptable e-government services, government needs to understand the factors influencing citizens to use the services. This paper reviews prior studies on acceptable e-government services and accepting users of e-government services. Demographic characteristics of the users, the impact of culture, and the psychological factors for using e-government services are discussed. By understanding and measuring the adoption factors, government may predict acceptance of a new e-government service, evaluate an existing e-government service, and improve acceptance of the service by defining and running management strategies.