Title: EVALUATING CLOUD COMPUTING CHALLENGES FOR NON-EXPERT DECISION-MAKERS

Issue Number: Vol. 5, No. 4
Year of Publication: Oct - 2015
Page Numbers: 285-296
Authors: Karim Mualla, David Jenkins
Journal Name: International Journal of Digital Information and Wireless Communications (IJDIWC)
- Hong Kong
DOI:  http://dx.doi.org/10.17781/P001826

Abstract:


Non-expert managers in various types of organizations usually find it challenging to decide whether to adopt cloud computing services, which are internet-based, instead of the conventional in-house technologies, which are physically owned and controlled on-premises. This paper evaluates cloud computing management challenges that were selected and ranked by a number of non-expert managers through a decision-making survey. The outcome argues that the Urgent Support Availability aspect is selected as the most worrying factor amongst the majority of non-expert managers taking into account the associated cost, and future demand changes. In addition, multiple decision-making considerations are identified through a cloud utilization framework and evaluated from a non-expert management perspective in relation to performance, network reliability, integration, quality of service, and actual business benefits.