Title: Approaches to IT Service Management in Improving IT Management in the Banking Sector - A Case Study in Tanzanian Banks

Year of Publication: Sep - 2016
Page Numbers: 1-6
Authors: Jiten Kirit Vaitha, Nicholas Jeremy Francis
Conference Name: The Fourth International Conference on Digital Information Processing, E-Business and Cloud Computing (DIPECC2016)
- Malaysia


This paper discusses how various frameworks or guidelines can be used to improve the current situation in managing IT departments in the banks in Tanzania, by also initially identifying the current challenges faced by the banks. IT management involves managing all the resources that utilize information technology in an organization or firm that have to be managed according to priority. A good management of these resources brings about benefits in staffing and budgeting, organization and control as well as usage of technology. In today’s world, many new firms are coming up which highly rely on information technology, making it complex at times in terms of managing IT infrastructure. Hence, the organizations have to make use of certain guidelines that can help them to manage their IT infrastructures in the desired way, and to bring about profitable benefits.