Title: A SURVEY ON SERVICE AVAILABILITY AND ACCESSIBILITY ISSUES IN CLOUD ENVIRONMENT

Year of Publication: Jun - 2012
Page Numbers: 506-511
Authors: Thamilvaani Arvaree @ Alvar, Rodziah Atan
Conference Name: The International Conference on Informatics and Applications (ICIA2012)
- Malaysia

Abstract:


Cloud computing is one contemporary technology in which the research community has recently embarked. Cloud computing faces many of the challenges and difficulties. Meeting the user needs is the important issue in any business environment. The need for quality services that satisfies both customers and service providers is very essential. Lacking of guarantees for the customer to fully satisfy with the retrieved services from the service provider for the requested requirements has been identified as the major problem statement of this study. Fitting the customer requirements is a problem for many service providers as well for customer when they use cloud services. There is no proper analysis on user requirements is the key issue which cause major operational issues in cloud computing. Quality attributes and metrics play an essential role in assuring the quality of either software or services. An application will be developed to efficiently assess the correctness (fitness) of requirements measurement for the required services in cloud computing. The results or findings from the application will be the evidence to ensure meeting customer requirements more adequately while providing services. Reducing the inadequacy of meeting requirements will be the major contribution of this research with the support of the application.